Upcoming Changes
What is freeview?
retuning your tv
Freeview channels

What is happening?

From  Thursday 17th September some changes will be made to freeview channels. 

Unless you want to view the new Sky Arts channel there is no need to retune your Freeview equipment.

The retune will affect the following transmitters and channels:

  • Pick moves from 11 to 34
  • BBC Four Scotland moves from 68 to 55
  • Together TV moves from 88 to 87
  • Together +1 moves from 88 to 87
  • Smithsonian moves from 57 to 56
  • Merit on 34 ceases broadcasting
  • Pick +1 on 92 ceases broadcasting
  • Sky Arts launches on 11

 For more information on when channel changes are taking place, check the latest list on the Freeview website: https://www.freeview.co.uk/help/tv-changes


We are here to help if you need us

If you are missing channels and are having difficulties retuning your rental equipment, please do not hesitate to contact us and we will talk you through the actions required over the phone. Our standard opening hours are 8am to 5.30pm Mondays to Fridays and 8am to 4.30pm Saturdays.  Our telephone number is: 03705 725 725*

Help is also available directly from Freeview by calling their Advice Line on: 03456 50 50 50*.  This advice line is available 9am to 6pm Mondays to Fridays and 9am to 5pm on Saturdays.  Further information is available on their website: https://www.freeview.co.uk/help/tv-changes



*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in your phone contract in the same way as 01 and 02 calls.



the simple way to enjoy digital channels

Freeview offers up a large range of subscription free digital TV channels, HD TV channels, and radio stations. Over 95% of the nation’s favorite programs are available.

Some of the amazing range of channels are listed below. Freeview are constantly rolling out new channels, so use our News page to see what's happening or visit the Freeview.co.uk website to use their coverage checker to see the channels available in your area.  To ensure that you keep up to date with the changes we recommend you retune your rental quipment on a regular basis, and if you need help doing this, we are only a phone call away!

Our current range of rental products offer built in Freeview and many of the products are HD, so you can view the FREE HD channels offered by Freeview.



freeview channels

don’t forget to retune

Freeview often add new channels or make changes to the channel numbers in preparation for major events, such as the Olympics.  So it is necessary to occasionally retune your Freeview equipment to ensure you can keep watching your favourite channels. In most cases retuning is straightforward and should only take a few minutes.

A full retune can be done using the remote control and on-screen menus, in most cases this is done automatically but sometimes you need to select the "retune" option from a menu.

Where we know about a channel launch or changes, we will try and add a news article so you are aware.  Normally a series of on-screen messages are displayed on your TV when you need to carry out a retune. 

At anytime, if you need help or advice about retuning your rental product, please do not hesitate to contact us.



The following steps summarise how to retune your equipment:

  • Switch on your Freeview TV or box.
  • Press 'menu' on your remote control.
  • From the 'menu' options on screen, select the 'set up' or 'installation' menu.
  • Select 'first time installation' option (sometimes called 'factory reset', 'full retune' or 'default settings').
  • Some equipment will ask you for a code, this is usually either 0000 or 1234.
  • Press 'OK' if your equipment asks if you want to delete all your channels - don’t worry, this is normal.
  • Channels will be automatically installed.
  • This may take a few minutes, and your equipment may shut down and restart.

In the event you need help retuning your rental equipment, please do not hesitate to call us.


Additional Help from Freeview.co.uk

The following video has been created by Freeview.co.uk and can be viewed below.

In addition the the video below, Freeview.co.uk, also provide a series of other helpful "How to" videos that show the steps required to retune different types of equipment.  You can veiw this information by visiting the following webpage: https://www.freeview.co.uk/support/living-with-freeview/retuning-videos


Important Note

After re-tuning, you may have to reset any favourites lists and picture settings. If you retune a digital TV recorder, previously recorded programmes will be kept, but you should re-set future recordings (including 'series links') or you may lose them.

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