Upcoming Changes
What is freeview?
retuning your tv
Freeview channels

What is happening?

Changes are being made to the way some channels are broadcast on Freeview. As a result you may need to retune your TV equipment to continue watching programmes after these changes have been completed in your area.

The changes are part of a UK-wide programme being carried out region by region, following a government decision to reallocate some of the airwaves used by Freeview to other services.

For more information on when these changes are taking place, check the latest list on the Freeview website: www.freeview.co.uk/tvchanges/upcoming-changes


How will it affect you?

You may not be affected at all and in many cases, you will still be able to access all your favourite channels on your TV or set-top box.

However, if you are missing channels after these changes have been carried out in your area, please retune your TV or set-top box to get them back.


We are here to help if you need us

If you are missing channels and are having difficulties retuning your rental equipment, please do not hesitate to contact us and we will talk you through the actions required over the phone. Our standard opening hours are 8am to 5.30pm Mondays to Fridays and 8am to 4.30pm Saturdays.  Our telephone number is: 03705 725 725*

Help is also available directly from Freeview by calling their Advice Line on: 03456 50 50 50*.  This advice line is available 9am to 6pm Mondays to Fridays and 9am to 5pm on Saturdays.  Further information is available on their website: www.freeview.co.uk/tvchanges



*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in your phone contract in the same way as 01 and 02 calls.



the simple way to enjoy digital channels

Freeview offers up a large range of subscription free digital TV channels, HD TV channels, and radio stations. Over 95% of the nation’s favorite programs are available.

Some of the amazing range of channels are listed below. Freeview are constantly rolling out new channels, so use our News page to see what's happening or visit the Freeview.co.uk website to use their coverage checker to see the channels available in your area.  To ensure that you keep up to date with the changes we recommend you retune your rental quipment on a regular basis, and if you need help doing this, we are only a phone call away!

Our current range of rental products offer built in Freeview and many of the products are HD, so you can view the FREE HD channels offered by Freeview.



freeview channels

don’t forget to retune

Freeview often add new channels or make changes to the channel numbers in preparation for major events, such as the Olympics.  So it is necessary to occasionally retune your Freeview equipment to ensure you can keep watching your favourite channels. In most cases retuning is straightforward and should only take a few minutes.

A full retune can be done using the remote control and on-screen menus, in most cases this is done automatically but sometimes you need to select the "retune" option from a menu.

Where we know about a channel launch or changes, we will try and add a news article so you are aware.  Normally a series of on-screen messages are displayed on your TV when you need to carry out a retune. 

At anytime, if you need help or advice about retuning your rental product, please do not hesitate to contact us.



The following steps summarise how to retune your equipment:

  • Switch on your Freeview TV or box.
  • Press 'menu' on your remote control.
  • From the 'menu' options on screen, select the 'set up' or 'installation' menu.
  • Select 'first time installation' option (sometimes called 'factory reset', 'full retune' or 'default settings').
  • Some equipment will ask you for a code, this is usually either 0000 or 1234.
  • Press 'OK' if your equipment asks if you want to delete all your channels - don’t worry, this is normal.
  • Channels will be automatically installed.
  • This may take a few minutes, and your equipment may shut down and restart.

In the event you need help retuning your rental equipment, please do not hesitate to call us.


Additional Help from Freeview.co.uk

The following video has been created by Freeview.co.uk and can be viewed below.

Important Note

After re-tuning, you may have to reset any favourites lists and picture settings. If you retune a digital TV recorder, previously recorded programmes will be kept, but you should re-set future recordings (including 'series links') or you may lose them.

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