How to use the Self Help

1. Use the menu below to select the type of product you need help with.

2. Select the type of fault you are experiencing from the list displayed and answer the 'yes / no' questions following any suggested steps shown.

3. If you can't resolve your fault using the self help or still need to talk to us, please call us on 03705 725 725 to talk to one of our friendly Customer Care Advisors.