What is happening?

From  Wednesday 4th November September some changes will be made to freeview channels. 

The changes include both Regional and Nationwide amendments to channel numbers, however as these are all LCN changes customers will not need to retune, unless they want to update the TV guide to match the revised channel number listing

The retune will affect the following channels:

For viewers in Scotland only

For viewers in England & Wales only

For Viewers in Northern Ireland only

Nationwide changes

 For more information on when channel changes are taking place, check the latest list on the Freeview website: https://www.freeview.co.uk/help/4-nov-2020-channel-changes

We are here to help if you need us

If you are missing channels and are having difficulties retuning your rental equipment, please do not hesitate to contact us and we will talk you through the actions required over the phone. Our standard opening hours are 8am to 5.30pm Mondays to Fridays and 8am to 4.30pm Saturdays.  Our telephone number is: 03705 725 725*

Help is also available directly from Freeview by calling their Advice Line on: 03456 50 50 50*.  This advice line is available 9am to 6pm Mondays to Fridays and 9am to 5pm on Saturdays.  Further information is available on their website: https://www.freeview.co.uk/help/tv-changes

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in your phone contract in the same way as 01 and 02 calls.

The following steps summarise how to retune your equipment:

• Switch on your Freeview TV or box.
• Press 'menu' on your remote control.
• From the 'menu' options on screen, select the 'set up' or 'installation' menu.
• Select 'first time installation' option (sometimes called 'factory reset', 'full retune' or 'default settings').
• Some equipment will ask you for a code, this is usually either 0000 or 1234.
• Press 'OK' if your equipment asks if you want to delete all your channels - don’t worry, this is normal.
• Channels will be automatically installed.
• This may take a few minutes, and your equipment may shut down and restart.

In the event you need help retuning your rental equipment, please do not hesitate to call us.

Additional Help from Freeview.co.uk

The following video has been created by Freeview.co.uk and can be viewed below.

In addition the the video below, Freeview.co.uk, also provide a series of other helpful "How to" videos that show the steps required to retune different types of equipment.  You can veiw this information by visiting the following webpage: https://www.freeview.co.uk/support/living-with-freeview/retuning-videos

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Important Note

After re-tuning, you may have to reset any favourites lists and picture settings. If you retune a digital TV recorder, previously recorded programmes will be kept, but you should re-set future recordings (including 'series links') or you may lose them.