who are we?
our values
About Us

Boxclever has been in existence for many years, in fact, well over 70 years. Some of our customers have been with us for a large part of that time.

We are a national TV and domestic appliance rental company in the UK. We are an amalgamation of all the well-known brands such as Radio Rentals, Visionhire, Redifussion, DVR and DER.

Our operation is UK based. The Customer Care and Support departments are based in Bedford, with our national warehousing and repair centre based in Wigan.

We are here when you need us, our opening hours are 8.30am to 5.00pm Monday to Friday (we close during UK Bank Holidays).

Boxclever Values

We completed a project asking members of staff across the business for their views on what our Company Values should be. From this we created Values by which we now operate on a day-to-day basis. Click here to find out more about these including a key value of Putting the Customer First.

Customer Charter

In addition to the Company Values, we have also produced a Customer Charter that outlines what you can expect from us and what we will do if we do not meet those expectations.

Our shared purpose as a business is to earn loyalty by putting our customers first.  To do this, we are committed to a set of key ‘Values’ which were defined by both employees and management.  The core principles and behaviours are something which all our employees identify with, aspire to and operate within.  

Boxclever Values – What’s inside the box?
Customer First
  • Listen to and understand our customers’ needs
  • Demonstrate genuine empathy
  • Anticipate and exceed expectations
  • Do the right thing, first time, every time
  • Use your initiative to make a difference
  • Take ownership of the outcomes
  • Quality in everything
Embrace Change
  • Welcome the future
  • Believe and be part of the possibilities
  • Operate with focus and urgency
  • Be flexible, enthusiastic and ready
  • Keep a positive outlook and help others
  • Keep learning
  • Enjoy what you do
Show Respect
  • Be genuine, honest and open
  • Be fair and consistent
  • Be receptive to all points of view
  • Listen to all ideas and opinions
  • Share information and insights
  • Welcome the questions of others
  • Encourage others to join in
One Team
  • Develop shared goals
  • Be a valued and trusted contributor
  • Be open, transparent and have no boundaries
  • Offer a point of view
  • Have consistent high standards
  • Be committed and determined to succeed
  • Take pride in what you do

At Boxclever we take recycling seriously and strive to minimise our impact on the environment where possible.

When our installation crews have completed the delivery we remove all the packaging for return to the depot and subsequent recycling. Wherever possible we reuse existing packaging rather than purchase new packaging to further reduce the impact on the environment.

Our field technical workforce also plays an important part in minimising their impact on the environment. Whenever possible they aim to repair a product during the first visit so a second call to repair or replace a product is not required. Where replacement parts have been fitted to repair a product they will return any recyclable parts to the depot.

We believe rental is the ultimate form of recycling as products are refurbished for reuse wherever possible.

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