Payment Queries

We aim to deal with all payment queries quickly and efficiently. Whatever your query you can call us Monday to Friday from 8am to 5:30pm and Saturday from 8am to 4:30pm.

If you have a Credit / Debit Card your rental payment can be made by telephone.

Alternatively other payment options are available such as Direct Debit or the boxclever Payment Card - see below for further details.

Direct Debit

Did you know if you pay your boxclever account by Direct Debit you can save £1 off your total monthly payment every month? It also saves you the hassle of having to remember to make your payment each month, so you have one less thing to worry about.

All payments made by direct debit are covered by the Direct Debit Guarantee, so you remain in complete control of your payments.

If you currently pay by cash, payment card or post office book you can start saving money today. Just call us and we'll be able to answer any questions you may have and set up your Direct Debit over the telephone. You can call us Monday to Friday between 8am and 5:30pm and Saturday from 8am to 4:30pm.

Boxclever Payment Card
 

If you prefer to make your payments by cash or cheque you can use the boxclever payment card*.

The boxclever payment card can be used locally at any Post Office or PayPoint outlet.

You'll find PayPoint locations in local shops, garages and off licences, just look out for the PayPoint sign.

To make a payment just take your boxclever Payment card to any Post Office or PayPoint outlet.

When you make your payment, your card is swiped and your boxclever account will be updated. You will receive a receipt for your payment so you can keep a record.

To request a boxclever payment card or for details of your local PayPoint outlet call us Monday to Friday between 8am and 5:30pm and Saturday from 8am to 4:30pm.

You can also find details of your local PayPoint outlet by clicking here.

* You can only pay by cash at a PayPoint outlet or by cash or cheque at the Post Office.

Contact Us First

If you're looking for a new equipment and want to return your current rental item(s), make sure you contact us first. 

To check what alternatives we can offer you, call us on 03705 725 725.
 

The Small Print

As per the terms and conditions shown on the Hire Agreement the following conditions apply:

Prior to the delivery of the Rental Equipment

• You have a right to cancel the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by taking delivery of the goods, or by signing the agreement, you expressly consent to commence the hiring prior to the end of the cancellation period.

Once the Rental Equipment has been installed

• You can end this agreement by giving at least one month’s notice. You will have to make all payments and pay any amounts you owe until the date the agreement comes to an end and the equipment has been returned to us.

To ensure we meet your expectations when it comes to the service we offer, the Customer Charter lays out Our Promise To You and states what we will do for you and what you can expect if we fail to meet your expectations:

To ensure we meet your expectations when it comes to the service we offer, the Customer Charter lays out Our Promise To You and states what we will do for you and what you can expect if we fail to meet your expectations:

If you feel we haven’t met your expecations, please let us know!

Our aim is to get it right first time, every time. However if you have a complaint, we really want to hear from you.

We welcome your comments, as they give us the opportunity to put things right and improve our service.

To deal with your concerns as quickly as possible, we have set up the following procedure to help quickly resolve your complaint.
 

1. Tell Us What Has Gone Wrong

• We need to know the nature of your complaint and how you think the problem should be resolved. You can do this by contacting us by telephone, post or email. Where possible please quote your account number when contacting us:

Telephone:  03705 725 725
Email: enquiries@boxclever.co.uk
Postal address: Home Technology Finance Limited, trading as: boxclever,Lakeview House, Fraser Road, Priory Business Park, Bedford, MK44 3WH

• We will confirm the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.


• If we cannot resolve your problem within four weeks we will let you know when an answer may be expected.

2. Contact The Financial Ombudsman

• If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.


• The Financial Ombudsman Service offers an independent review of your complaint but will only consider this once you have tried to resolve it with us.


• Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.