Payment Queries
We aim to deal with all payment queries quickly and efficiently. Whatever your query you can call us Monday to Friday from 8am to 5:30pm and Saturday from 8am to 4:30pm.
If you have a Credit / Debit Card your rental payment can be made by telephone.
Alternatively other payment options are available such as Direct Debit or the boxclever Payment Card - see below for further details.

Direct Debit
Did you know if you pay your boxclever account by Direct Debit you can save £1 off your total monthly payment every month? It also saves you the hassle of having to remember to make your payment each month, so you have one less thing to worry about.
All payments made by direct debit are covered by the Direct Debit Guarantee, so you remain in complete control of your payments.
If you currently pay by cash, payment card or post office book you can start saving money today. Just call us and we'll be able to answer any questions you may have and set up your Direct Debit over the telephone. You can call us Monday to Friday between 8am and 5:30pm and Saturday from 8am to 4:30pm.

Boxclever Payment Card

If you prefer to make your payments by cash or cheque you can use the boxclever payment card*.
The boxclever payment card can be used locally at any Post Office or PayPoint outlet.
You'll find PayPoint locations in local shops, garages and off licences, just look out for the PayPoint sign.

To make a payment just take your boxclever Payment card to any Post Office or PayPoint outlet.
When you make your payment, your card is swiped and your boxclever account will be updated. You will receive a receipt for your payment so you can keep a record.
To request a boxclever payment card or for details of your local PayPoint outlet call us Monday to Friday between 8am and 5:30pm and Saturday from 8am to 4:30pm.
You can also find details of your local PayPoint outlet by clicking here.
* You can only pay by cash at a PayPoint outlet or by cash or cheque at the Post Office.